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FAQ

Frequently Asked Questions

Welcome to our FAQ page. We've listened to your feedback and made it easy to find the information you're looking for. Our FAQ is broken down below into four categories: Ordering, Shipping, Returns and Miscellaneous. First listed are the top questions asked:


ORDERING QUESTIONS


SHIPPING QUESTIONS


RETURN/REPLACEMENT QUESTIONS


MISCELLANEOUS QUESTIONS:


ORDERING QUESTIONS:


Will my credit card be charged immediately?

No. Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we've charged your credit card. If a portion of the order ships before another item does, you will only be charged for the portion of the order that has shipped.

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Why did you call or e-mail me to verify my order?

For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.

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How do I know that my order has been shipped?

When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.

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How do I change or cancel an order?

To cancel an order you recently completed, you will need to contact customer service as soon as possible. We will make every effort to accommodate your request. We cannot cancel or change an order once it has entered the shipping process. Due to the made to order nature of most Player and Personalized Jerseys/T-shirts, we are unable to cancel an order once the production process has begun on these items.

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What are my payment options?

We accept Visa, Mastercard, American Express and PayPal.

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Are purchases on this website really tax free?

We collect sales tax only in states where we have a physical office, store or dealer.

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Is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

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What's the status of my order? How do I track my order?

Once you have placed an order, you can check on its status at any time. To track your order from this page, go here. If an item needs to be decorated (Personalized or Player product), where it is in the manufacturing process is unable to be reflected here.

Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information for the package(s).

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SHIPPING QUESTIONS:


When will my order be shipped? When will it arrive?

If your order was placed Monday thru Thursday before 3:00 pm EST, it will generally be shipped next business day if there are no issues with billing information. For items that require extra handling time due to decoration (Player Tees & Jerseys, or Personalized items), the additional handling time is noted in the item information (generally 3-5 days for t-shirts or 7-10 days for Jerseys). You will receive an e-mail confirmation once your order has shipped and depending on where your address is in relation to our factory in Easton, PA, shipping time can be from 1-5 days within the US, depending on the shipping method you have selected at check out.

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Do you ship to PO boxes or APO/FPO addresses?

We do ship to PO Boxes, as well as APO/FPO addresses via the US Postal Service.

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Do you ship outside the US?

At this time, we only ship within the United States and Canada. Also, some products may not able to be sold outside of the United States and these will be limited during the check out process.

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Can I ship to multiple locations?

If you wish to place an order and have items ship to different shipping locations, the items going to each location will have to be on their own unique order. We are unable to ship multiple items on the same order to more than one address.

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RETURN/REPLACEMENT QUESTIONS:

Returns will only be accepted with a completed return form. Click here to log into your account, click on "View Order" and on the following page click on the "Return or Exchange Items" link. The customer service department will e-mail you the Returns form for your approved items.


What is your exchange policy?

Unfortunately we do not offer exchanges at this time. Items that are personalized or have a player decoration can only be returned due to a manufacturing defect or if a size other than what was ordered was incorrectly sent. Orders must be set up as a Return with a new order placed for the exchange item. Please see 'What is your Return Policy' above if you would like to return your item.

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How should I ship my return?

After you have been given a return authorization by Customer Service, they will send you a return form. Just place this piece of paper in the box with the item(s) you are returning and send back to the return address listed on the form. We recommend using UPS to ship your package back to us. Please do not use the US Postal Service. If you choose to use the US Postal Service, Majestic Athletic cannot guarantee delivery of your package. Packages must be returned prepaid. We do not accept COD. Currently, we use for RMA:

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How should I ship my return/exchange?

Pack and seal your box securely, in the original package if possible. To be properly processed, you return/exchange must include a completed return form. Go here, log in, click on "View Order" and on the following page click on the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.

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What do I do if my item is defective and purchased within the last 90 days?

If your item was purchased through MajesticAthletic.com within the last 90 days, please contact Customer Service at 1-866-471-6861

If your item was purchased in a store, please contact that store directly to arrange for a return or exchange.

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When will my credit card be refunded?

Once your package has been received, your refund or exchange will be processed within 7-14 business days. If there is a refund due, a credit will be issued in the original form of payment.

The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. When processing your exchange we automatically credit you in the original form of payment and reauthorize a new payment for your exchange. If you have used a banking or debit card your financial institutions policies may result in a non-sufficient funds charge if you are executing a return/exchange.

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MISCELLANEOUS QUESTIONS:

ONCE YOUR PACKAGE LEAVES OUR WAREHOUSE, YOU SHOULD RECEIVE IT WITHIN THE SHIP TIMEFRAME LISTED ABOVE. IF AN ORDER IS PLACED WITH US AND THEN REFUSED, YOU WILL BE RESPONSIBLE FOR THE ORIGINAL SHIPPING COSTS, AS WELL AS ANY DUTIES, TAXES AND/OR CUSTOMS CHARGES THAT WERE INCURRED IN SHIPPING THE PACKAGE. THESE AMOUNTS WILL BE SUBTRACTED FROM YOUR MERCHANDISE REFUND. WE'VE MADE EVERY EFFORT TO MINIMIZE OUR SHIPPING CHARGES AND ONLY CHARGE OUR COST FOR THESE SERVICES.


Do you have a size chart?

Click here for our men's and women's size charts

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Can you tell me when new products or special promotions are announced?

Yes. Simply register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements. Click here to get started.

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What is the Address Book and how do I use it?

Registered users can store the addresses of their friends and family online, so when you want to send a gift, you don't have to search for his/her address...we'll hold on to it for you! Go here to update your address book.

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Why can't I select the color/size combination I want?

It's possible that the color/size combination you want is not in stock. For example, we may have your size in stock but not the color. Or we may have the color, but not your size. The web site reflects the inventory we have available so if a size is sold out, it will be unable to be ordered. You can email our customer service department if what you're looking for is out of stock, they may be able to help you in terms of when the product will be available again.

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I saw a shirt elsewhere that I wanted to buy from you, but do not see it listed, do you have it?

While we stock a wide variety of items, not all items are available at all times. If you are looking for an item that is not listed on our site at all, feel free to send an e-mail to our customer service team with either a link to the item, or a picture of what you are looking for. If you see the item, but the size is missing, we are just out of that size at this time, and it will appear again once it is available.

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What is your privacy policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, click here.

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Is my personal and credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

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Do you offer gift certificates?

Yes we do. Please click on this link to find them.

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Learn more about VF Corporation's Global Compliance as it applies to the California Transparency in Supply Chain Act of 2010.