FAQ

Frequently Asked Questions

Welcome to our FAQ page. We've listened to your feedback and made it easy to find the information you're looking for. Our FAQ is broken down below into four categories: Ordering, Shipping, Returns and Miscellaneous. First listed are the top questions asked:


ORDERING QUESTIONS


SHIPPING QUESTIONS


RETURNS QUESTIONS


PRODUCT QUESTIONS


MISCELLANEOUS QUESTIONS:


ORDERING QUESTIONS:


Why can't I select the size that I want?

The web site reflects the inventory we have available so if a size is sold out, it will be unable to be ordered. Every product page offers the chance for you enter your name and email address, and we will alert you when the product is back in stock.

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What are my payment options?

We accept Visa, Mastercard, American Express and PayPal.

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Will my credit card be charged immediately?

No. Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we've charged your credit card.

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How do I know that my order has been shipped?

When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.

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What's the status of my order? How do I track my order?

Once you have placed an order, you can check on its status at any time. To track your order, navigate to "My Account" and click "Track/Edit your Order. If an item needs to be decorated (Personalized or Player product), where it is in the manufacturing process is unable to be reflected here.

Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information for the package(s).

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Why did you call or e-mail me to verify my order?

For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.

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Are purchases on this website really tax free?

VF Corporation has locations in states across the country, and we collect the required sales tax based the jurisdictions we are required to at the rates that are established for that area.

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Is ordering over the internet secure?

Yes. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.

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How do I change or cancel an order?

To cancel an order you recently completed, you will need to contact customer service as soon as possible. We will make every effort to accommodate your request. We cannot cancel or change an order once it has entered the shipping process. Due to the made to order nature of most Player and Personalized Jerseys/T-shirts, we are unable to cancel an order once the production process has begun on these items.

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SHIPPING QUESTIONS:


When will my order be shipped? When will it arrive?

For most items we readily have in stock, orders will take 1-2 business processing days before it will ship. For items that require extra handling time, such as custom t-shirts, orders will take approximately 5-7 business processing days. Lastly, we require 7-10 business processing days for custom jersey purchases so we can custom make it for you. Shipping time varies on chosen ship method but is to be added to time of order processing. Please use order processing days combined with shipping estimation at time of checkout to determine when your order will arrive.

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Do you ship to PO boxes or APO/FPO addresses?

We ship to FPO and APO addresses via the US Postal Service.

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Do you ship outside the US?

At this time, we only ship within the United States and Canada. Also, some products may not able to be sold outside of the United States and these will be limited during the check out process.

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Can I ship to multiple locations?

If you wish to place an order and have items ship to different shipping locations, the items going to each location will have to be on their own unique order. We are unable to ship multiple items on the same order to more than one address.

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When should I receive my package?

Once your package leaves our warehouse, you should receive it within the shipping timeframe listed. If an order is placed with us and then refused, you will be responsible for the original shipping costs, as well as any tax charges that were incurred in shipping the package. These amounts will be subtracted from your merchandise refund. We've made every effort to minimize our shipping charges and only charge our cost for these services.

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RETURNS QUESTIONS:


What is your return policy?

"We guarantee our merchandise to be free from manufacturing defects and will accept any defective item for refund. Unwashed, unworn, and unused merchandise may be returned within 90 days of purchase for a refund. Merchandise received after 90 days will only be accepted at our discretion.

Items that are personalized or have a player decoration can only be returned due to a manufacturing defect or if a size other than what was ordered was incorrectly sent.

Please Note: merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer."

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What do I do if my item is defective and purchased within the last 90 days?

"We guarantee our merchandise to be free from manufacturing defects and will accept any defective item for refund. Unwashed, unworn, and unused merchandise may be returned within 90 days of purchase for a refund. Please contact us at 1-888-824-9470.

Items purchased in a store must be arranged with the store directly for a return or exchange."

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How should I ship my return?

For Returns Due to Manufacturing Defect or Shipment of Incorrect Size Order:

  1. Please call Majestic Athletic at 1-888-824-9470
  2. If your return falls within the 90 day purchase window, you will be able to access the Return Form from the order on My Account section. Place the completed return form in the package with your item(s). Pack and seal your box securely.
  3. Bring the package to your nearest FedEx shipping service. Affix the Majestic-provided label to the front of the package and ship. Be sure to retain your tracking number.
For All Other Returns:
  1. If your return falls within the 90 day purchase window, you will be able to access the Return Form via your order in the My Account section. Place the completed return form in the package with your item(s). Pack and seal your box securely.
  2. Bring the package to your nearest FedEx or UPS shipping service and ship the package. Be sure to retain your tracking number. We STRONGLY discourage the use of US Postal Service, and cannot guarantee delivery of package via this service.
Please Return all Packages to:
Majestic Ecom Returns
Attn: Majestic Ecom Returns
Order #: MJST-XXXX (your order number here)
2320 Newlins Mill Rd.
Easton, PA 18045

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Do you offer exchanges?

Unfortunately we do not offer exchanges at this time. Orders must be set up as a return with a new order placed for the exchange item. Please see 'what is your return policy' above if you would like to return your item.

In lieu of “exchanges” we suggest and support rebooking of orders.  You can do this by calling customer service at 1-888-824-9470 or re-ordering online.

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Can I return a personalized or player product?

Items that are personalized or have a player decoration can only be returned due to a manufacturing defect or if a size other than what was ordered was incorrectly sent. If you have any questions about whether your product can be returned, please contact us at 1-888-824-9470 PRIOR to shipping the product as a return.

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When will my credit card be refunded?

Once your package has been received, your refund will be processed within 7-14 business days. A credit will be issued in the original form of payment.

The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.


PRODUCT QUESTIONS:


Why is there so much variation in MLB Authentic Jersey prices?

Majestic MLB Authentic Jerseys are made in our Easton, Pennsylvania factory by a highly skilled team of associates.  Each team’s jersey can have many variations in patches, decorations, twill applications and materials and is designed according to the team specifications.  You wear what the pros wear. These variations determine the overall price of the garment.

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What is Cool Base® technology?

Cool Base fabric is our latest technological advancement. The 100% polyester moisture wicking performance mesh provides temperature control to keep the wearer comfortable. The MLB pros swear by it, as Cool Base technology is a part of several products included in our MLB Authentic Collection, including the new 2014 Cool Base Batting Practice Jerseys. Stay cool in the stands, and wear what the pros wear!

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Do you have a size chart?

Click here for our men's and women's size charts

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I saw a shirt elsewhere that I wanted to buy from you, but do not see it listed, do you have it?

While we stock a wide variety of items, not all items are available at all times. If you are looking for an item that is not listed on our site at all, feel free to send an e-mail to our customer service team with either a link to the item, or a picture of what you are looking for. If you see the item, but the size is missing, we are just out of that size at this time, and it will appear again once it is available.

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MISCELLANEOUS QUESTIONS:


Can you tell me when new products or special promotions are announced?

Yes. Sign up for the "Clubhouse Email List" on our homepage, to stay up to date on new products and special promotions with Majestic. You can also register for an account on our website and select to receive email updates.

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What is the Address Book and how do I use it?

Registered users can store the addresses of their friends and family online, so when you want to send a gift, you don't have to search for his/her address...we'll hold on to it for you! Go here to update your address book.

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What is your privacy policy?

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, click here.

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Is my personal and credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

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Do you offer gift certificates?

Yes, Majestic makes for a great gift for the avid sports fan! Click here to find our gift certificates.

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Learn more about VF Corporation's Global Compliance as it applies to the California Transparency in Supply Chain Act of 2010.